Friday, October 7, 2016

CIGNA sent my HSA debit card to the wrong address and I lost $800!!!

So due to CIGNA's negligence I'm down $800, three weeks ago my HSA debit card stopped working (I suspected that the magnetic strip was damaged somehow). So I called CIGNA for a replacement card and I explicitly made sure that it would be sent to my new address.

Lo and behold, CIGNA did NOT update my address with the bank that actually issued the card and it was sent to my old address, whoever received my card decided to do multiple ATM withdrawals ........

The thing is that when I called CIGNA today they still told me that the card was sent to my current address but when I was transferred to the bank I was told that they sent it to my old address and CIGNA didn't update them at all

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